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genuine prescription medicine for erectile dysfunction
fast, safe & simple
An approved service
provided by UKMeds4U.com
using UK GMC registered doctors &
RPSGB registered pharmacists |
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| Customer Services |
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UKmeds4u.com is committed to providing genuine branded prescription medicine, with excellent standards of customer service, all at amazingly cheap prices. However, sometimes things do go wrong. Below is some information which may assist you in dealing with a problem you have.
Please click on the links below to see more information.
Problems with the delivery (or items delivered)
• Damaged Items
• Missing items
• Incorrect items
• Order no longer required
Other Customer Services Matters
• Complaints
• Positive Feedback
• Your responsibility
• Other Issues
Damaged Items
Upon receiving your delivery, please inspect the external packaging for any visible signs of damage, before signing for it. If you feel that your goods have arrived damaged, please tell the delivery person so this can be indicated when you do sign, then please contact our Customer Services Department. Please provide full details including: the nature of the problem; your name & contact details; your order number. In order to carry out any investigations, please contact us within one working day of receiving your delivery.
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Missing items
When you open your package, if you feel that any items are missing from your order, please check the enclosed delivery note to ensure the item(s) was included; if it is listed, double-check through all the packaging. If you feel certain an item is missing from the delivery, then please contact our Customer Services Department. Please provide full details including: the nature of the problem; your name & contact details; your order number. In order to carry out any investigations, please contact us within one working day of receiving your delivery.
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Incorrect items
If we have mistakenly sent you an incorrect item, please do not open any of the packaging of the item itself, as we need to receive it back in the exact same condition as it was sent. PLEASE NOTE: If you damage, open, or tamper with the individual item's packaging, you will NOT be able to return it to us. Please please contact our customerservices@ukmeds4u.com and provide full details including: the nature of the problem; your name & contact details; your order number. In order to carry out any investigations, please contact us within one working day of receiving your delivery.
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Order no longer required
In compliance with UK laws, prescription medicines cannot be refunded or exchanged unless faulty or sent incorrectly.
In the event that you are entitled to a refund, please note the refund will be made by the same method used to pay for the order. Credit card companies will only allow refunds to be made to the card used to pay for the original order. Please be aware that it can take as long as seven working days for a refund to be acknowledged by your credit card company. Your statutory rights are not affected by this.
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Other Customer Services Matters
Complaints
If you are unhappy with our service in any way, we would like to know. We will do everything we can to resolve your complaints to your satisfaction. Please contact our customerservices@ukmeds4u.com.
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Positive Feedback
If you are happy with our services, or the products we supply, we would love to hear about it. This will help to reassure potential customers, and give an unbiased opinion from a third party (you). Please contact our customerservices@ukmeds4u.com.
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Your responsibility
As soon as we have delivered the goods you will be responsible for them. If you delay accepting a delivery, our responsibility for everything other than damage due to our negligence will end on the date the carrier tried to deliver the goods to you.
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Other Issues
If you have any other issues regarding our services, or the products we supply, please let us know. Please contact our customerservices@ukmeds4u.com.
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